Customer Service and complaints

Victor Millwell Insurance Agency Limited (trading as Comfort Insurance) acts on behalf of insurance companies or Lloyd’s syndicates: the complaints procedure that will apply to you depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording.

If you have any doubt on which procedure applies to you, Victor Millwell will be happy to help.  Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally.  We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly.  To ensure that we provide the kind of service you expect we welcome your feedback.  We will record and analyse your comments to make sure we continually improve the service we offer.  If you have cause for complaint we will acknowledge this promptly an will aim to resolve the problem as quickly as possible.


If you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first place, to seek resolution by contacting a manager at Victor  Milwell/Comfort Insurance.


If your policy is with an insurance company and you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service at


You can contact them in one of the following ways:


In writing:

The Financial Ombudsman Service Exchange Tower London E14 9SR

By e-mail:

By phone: 0800 023 4567 or 0300 123 9 123


If your policy is with a Lloyds Syndicate and you are unhappy with the the outcome of of your complaint and you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:


In writing:

Complaints Team Lloyd’s One Lime Street London EC3M 7HA

By email:

By phone: +44 (0)20 7327 5693

By fax: +44 (0)20 7327 5225


Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at and are also available from the above address.


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Why us...

aviva_logoComfort Insurance has enjoyed a long-term relationship with Aviva and many of our products are jointly developed with the UK’s largest insurer. We are committed to ensuring you get the right cover for you and your motorhoming lifestyle.

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  • We are extremely proud to announce that for the 10th time in 11 years Comfort Insurance has been named Motorhome Insurance provider of the Year!

  • Which Motorhome Insurance Provider 2015Comfort Insurance are Which Motorhome Insurance Provider of the Year for the 5th year in a row!

  • Untitled-2Comfort Insurance are honoured to have done it again! For the 4th year in a row we are winners of Motorhome Insurance Provider of the Year.

  • motorhome-award-winner-2013

    Comfort Insurance are the proud winners of theWhich Motorhome Insurance Provider of the Year 2013 with a fantastic10 / 10 rating for our service.
  • motorhome-award-winner-2012

    Comfort Insurance are ecstatic to be the Which Motorhome Insurance Provider of the Year 2012.

  • motorhome-award-winner-2011

    We are the delighted winners of the Which Motorhome Insurance Provider of the Year 2011.

  • motorhome-award-winner-2009

    Award Image: Comfort Insurance are the Which Motorcaravan Insurance Provider of the Year 2009.

  • motorhome-award-clearest-paperwork-2008

    Our policies are easy to understand. We are the Which Motorcaravan Clearest Paperwork 2008 winners.

  • motorhome-award-best_package-2007

    Comfort Insurance won the Motor Caravan Best Package 2007 Award.

  • motorhome-award-winner-2007We are the Which Motorcaravan Insurance Provider of the Year 2007 Winners.

  • motorhome-award-winner-2006Comfort Insurance won the Motor Caravan Insurance Provider of the year 2006.

Ten Time Winners...

InsuranceLogo2-300x283Comfort Insurance is delighted to announce for the 10th time in 11 years we have won the prestigious award that recognises outstanding product and service in our industry.

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