Customer Service and Complaints

Comfort Insurance acts on behalf of insurance companies.  Our goal is to give excellent service to all our customers, but we recognise that things do go wrong occasionally.  We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly.  To ensure that we provide the kind of service you expect, we welcome your feedback.  We will record and analyse your comments to make sure we continually improve the service we offer.  If you have cause for complaint we will acknowledge this promptly and will aim to resolve the problem as quickly as possible.


If you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first place, to seek resolution by emailing info@comfort-insurance.co.uk or alternatively you can call the office on 0208 984 0666 and a member of our professional and friendly customer service team will be happy to help


If you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service at www.financial-ombudsman.org.uk.


You can contact them in one of the following ways:

In writing: The Financial Ombudsman Service Exchange Tower London E14 9SR

By e-mail: complaint.info@financial-ombudsman.org.uk

By phone: 0800 023 4567 or 0300 123 9123