Make A Claim

If you have had an accident and/or need to make a claim under your insurance policy, please telephone your insurer as soon after the accident or loss as possible. Your insurer’s claims helpline telephone number can be found in your policy booklet. Motor insurance claims helplines for Aviva and Highway customers are listed below:

Aviva UK 0800 0280038

Aviva EU 01603 603 744

Highway (LV) 0800 0289655


Breakdown Assistance

If you have broken down and your motor insurance policy includes optional  breakdown cover, you can call for breakdown assistance on either of the numbers below:

DAS UK 0800 3134685 (For UK breakdowns)

DAS EU 0044 117 9340589 (For European breakdowns)


Windscreen Damage

Aviva UK 0800 0280038

Aviva EU 01603 603744


Insurer’s claims helplines are open 24 hours per day, 7 days a week, every week of the year.


Travelling in Europe

Before travelling to Europe in your vehicle, download and print off the European Accident Statement which should be completed in the unfortunate event of being involved in an accident whilst driving abroad.


Customer Service and Complaints

For more information about our customer service and complaints procedure please visit our customer service and complaints page.