Coronavirus (COVID-19) – Help and support

Contacting us 

We have been operating a normal service throughout the Coronavirus (COVID-19) pandemic. Our UK based team of friendly advisors are available during office hours to speak to customers and to service and renew our customer’s policies. Our office opening hours, telephone and email contact details are available on our website.

Obtaining Quotations

You can obtain a quotation by speaking to one of our team during normal business hours. Please call us on 0208 9840 777. Alternatively you can obtain an online quotation 24/7 via our website.

Renewing Your Policy

Prior to the expiry of your existing annual insurance policy we will email you an invitation to renew your policy. In addition to helping to reduce our carbon footprint, electronic renewal invitations provide you with the opportunity to renew your policy at your convenience 24/7 via our secure online document portal. If however you would prefer to speak to us during normal office hours, we will be delighted to speak to you.

Making Changes to Your Policy

Please call us on 0208 9840 777 if you would like to make a change to your policy details or cancel cover.


If you are worried about paying your insurance premium at this difficult time, please call us on 0208 9840 777. Our friendly team will try to assist you.

Do I need insurance?

It is a legal requirement to have motor insurance before any vehicle can be used, driven, or parked on a road. If you are not intending to use your vehicle on the road, you may SORN your vehicle, although it is recommended that insurance is maintained to cover fire, theft and accidental damage. Find out more about how to make your vehicle secure.

How do I make a claim if I have an accident or breakdown?

Claims can be notified to insurers in the normal way. Details can be found in your policy documentation.