We recently got the great news that Comfort Insurance has achieved the award “Insurance Provider of the Year” by Which Motorhome magazine. This is the 4th Time we have won this award since 2006, a fact we are very proud of.
To assess the providers of motorhome insurance, the magazine arranges for “mystery callers” to contact all the firms concerned and go through the new business quotation procedure. This year they contacted 24 different firms. Marks are awarded for telephone manner, efficiency/product knowledge and the premium/policy cover. Marks are awarded out of ten – up to five for telephone manner and up to five for the policy itself, premium and benefits. Our ten out of ten got us the top prize and another trophy for our office shelf.
Awards like this do not get won by chance. As a family business we understand the need for good customer service, and we also constantly monitor our policy cover to make sure it stays in tune with the market. More often than not we are ahead of the pack when it comes to improvements to cover and benefits, and this attention to customer needs has once again paid off.
Particular thanks to Debbie, who took the phone call and handled it so well.