New consumer protection scheme to be unveiled at motorhome show

With the biggest motorhome show in the UK set to open in less than 7 days, organisers are predicting the most successful show the industry has seen for many years.

The Motorhome and Caravan Show will open on October 16th at the National Exhibition Centre in Birmingham and early signs suggest that more visitors than ever could attend the show this year. One thing is for sure and that is visitors to the event will witness the biggest collection of vehicles, accessories and demonstrations the show has ever put on. The show has grown to such an extent that an extra hall has been added to make sure all exhibitors can be squeezed in.

All of the big name manufacturers will have their 2013 models on show and will be ready to take early orders. Motorhome fans will see what the likes of Dethleffs, Baileys, Eldiss, Swift, Auto-Trail, Roller-Team and Hymer have to offer and will even get the chance to organise motorhome insurance on any model that takes their fancy. There are bound to be great deals on offer especially for those looking to part exchange and those who do opt to buy at the show will become the first beneficiaries of a new scheme introduced by the National Caravan Council (NCC).

Recognised as the foremost trade body of the industry, the NCC will unveil their new code of practice at the show which promises to give motorhome purchasers a higher level of consumer protection than ever before. The NCC Approved Dealership Scheme will establish a benchmark for best practice and minimum standards and will be welcomed by the great majority of the mobile home industry. Signatories to the scheme will have to adhere to the following set of standards to gain accreditation: “provide a greater level of consumer protection and rights than is required by law”, “deal in an open, honest and fair manner with consumers and suppliers”, “commit to delivering high standards of customer satisfaction and operate a process of continuous improvement based on customer feedback”, “follow the basic principles of honesty and integrity in business relationships” and last but not least “follow a set procedure to manage customer complaints and be bound by findings of an independent adjudicator”.

It is a package that should give customers every confidence when signing up to what will be one of the most expensive purchases of their life and any manufacturer should reap rewards from joining the scheme.